Privacy policy
At SenteYo, we consistently uphold the privacy of our customers and are dedicated to safeguarding it under all circumstances. This policy provides a comprehensive explanation of how we gather your data and the potential uses thereof. It is subject to occasional updates, so we recommend reviewing it periodically.
How we collect your personal information
SMS
We collect your complete SMS profile, focusing solely on texts related to financial activity, to more accurately assess credit risk and expedite loan approvals. We review in detail the identity of the sender, the nature of the transaction, and the monetary value of each transaction. All text data will be securely uploaded to the SenteYo servers (https://fauna.senteyo.com/vercel/ or https://protocol.senteyo.com/gateway ) where it will be strictly protected and kept confidential. This process is designed to ensure your privacy and data security.
Call Logs
After you agree to authorize call logging permissions, we will contact you via a voice call to confirm that you are using your own cell phone to install our application and to receive our dynamic password verification on the same device. Specifically, we verify your device through call logs and check to ensure that you have received a call from us. During this process, we will collect all your call logs, including timestamps, duration, specific recipients, and their phone numbers, and upload the call log data to SenteYo's servers (https://fauna.senteyo.com/vercel/ or https://protocol.senteyo.com/gateway ). This process helps improve your credit reliability and speeds up the processing of loan servicing. Rest assured, we are committed to protecting your privacy and data security.
Installed Applications
We collect metadata information for each installed app, including app name, package name, installation time, update time, version name and version name of each app installed on the device to assess and evaluate your credit and upload and transmit it to our server: (https://fauna.senteyo.com/vercel/ or https://protocol.senteyo.com/gateway) via a secure network, even if the app is not in use and it will still do so, in order to identify and analyze your behavior and risk in the different loan apps to evaluate whether or not the loan can be processed, helping to prevent fraud. If you wish to delete your personal data, please contact our customer support and we will have it deleted within 15 business days.
Device Information
In order to prevent unauthorized activity, we collect detailed data related to your mobile device, including make, model, regional settings, device identifier (e.g. IMEI) and serial number. In addition, we obtain information about the applications installed on your device to assess your propensity to borrow and your overall debt profile. All this data is sent to the SenteYo servers (https://fauna.senteyo.com/vercel/ or https://protocol.senteyo.com/gateway ) in a secure way. Our processing of data will always comply with the highest standards of security measures to ensure that your privacy is properly protected.
Location information
We track and analyze your device's geographic location information for risk assessment and credit scoring of your borrowing behavior. These location details are transmitted securely to the SenteYo servers (https://fauna.senteyo.com/vercel/ or https://protocol.senteyo.com/gateway ) and are highly protected.
Calendar
In order to provide a superior borrowing experience, we are committed to eliminating any risk of repayment or missed deadlines that may be overlooked. In order to achieve this goal, we would like to obtain authorization to sync your calendar so that we can:
Set Calendar Reminders: Help you keep track of payment deadlines.
Set Repayment Plan Reminders: Adjust to your needs and display a customized repayment plan.
Please be assured that your information will be transmitted in a secure manner to our web environment (https://fauna.senteyo.com/vercel/ or https://protocol.senteyo.com/gateway ). We will ensure that your privacy is properly protected.
Data storage
All information we collect is uploaded and transmitted via a high level of security protected server (https://fauna.senteyo.com/vercel/ or https://protocol.senteyo.com/gateway ) and is never shared with any third party.
When you use the registration service, we collect your identification number and phone number. In addition, we may obtain your name, age, e-mail address or other contact information. This information is used to cross-verify your identity with third parties, including emergency contacts you provide. In addition, to support our credit scoring system, we collect data from your device, including device make and model, operating system, installed software applications, and unique user identifiers.
In addition to this, we collect your email, contact information, and data related to device activity, such as text message logs and geolocation information. To enrich this information, we may also obtain data from third parties such as credit bureaus and other financial institutions. By using the Registration Service, you authorize us to collect and process the aforementioned data in order to provide a more comprehensive and accurate service. In addition, on the feedback page, image information may be involved. We will ensure that the collection and processing of such information complies with relevant laws and regulations and protects your privacy and data security.
In order to provide our services to you, we collect specific data. This data is not only used to verify your identity and build credit scoring models to determine the loan options that apply to you, but it is also used to collect and generate credit reports. We are committed to ensuring that this data is used in accordance with relevant legislation and that it is used to provide you with a more accurate and customized loan service.
We will ensure that your data is strictly protected.
We will ensure that your data is protected to a strict standard.
The following Privacy Policy describes how we collect, store, use, transfer, disclose and protect your Personal Information.
Please read the following carefully to understand our views and practices regarding your Personal Information and how we will treat it. By downloading the App, you confirm that you have read, understood and accept the terms of this Privacy Policy set out hereunder. You also consent to the collection, use, storage, processing and disclosure of your Personal Information in the manner set out in this Privacy Policy. This Privacy Policy together with our Terms of Use and any additional terms applies to your use of the System and the Service.
This Privacy Policy includes the following matters:
1. Definition
2. Personal Information which we collect
3. The use of Personal Information which we collect
4. Sharing of Personal Information which we collect
5. Cross-border transfers of Personal Information
6. Retention of Personal Information
7. Access and correction of Personal Information
8. Where we store your Personal Information
9. Security of your Personal Information
10. Changes to this Privacy Policy
11. Language
12. Acknowledgement and consent
13. Marketing and promotional material
14. Third party websites
15. Limitation of liability
16. How to contact us
17. DEFINITION
Unless otherwise defined, all capitalized terms used in this Privacy Policy shall have the same meanings ascribed to them in our Terms of Use (as applicable).
18. PERSONAL INFORMATION WHICH WE COLLECT
We collect certain Personal Information about you, which may be provided by you directly, obtained from third parties, or collected automatically when you use the App. This information is collected in various forms and for various purposes, including those permitted under Applicable Law.
2.1 Information obtained from you or your Mobile Device directly:
When registering and creating an Account via the App, you provide Personal Information such as your name, BVN, date of birth, gender, education background, physical address, email address, working information, marital status, emergency contact, phone number, SIM card details, financial and credit information (including Mobile Money Account details, bank account details, and bank verification number), and an Account ID/password for App access.
When using the App, you provide relevant information for its functionality. For example, during electronic money transactions, you provide payment-related details.
2.2 Information collected whenever you use the App or visit our Website:
Technical data, such as IP address, viewed webpages, visit/session duration, internet device identity (ID), media access control address, and device manufacturer, model, and operating system, is collected when using the App or visiting our Website.
Automated collection using cookies may also occur, enhancing user experience. You can adjust cookie settings on your device or browser, but this may affect functionality.
Geo-location information is tracked in real-time when using the App through your Mobile Device.
Technical information about your Mobile Device is collected, including device type, unique identifiers, mobile network details, operating system, and browser.
All SMS data is collected, specifically related to financial transactions for credit risk assessment. Personal SMS data is not monitored, read, stored, or shared.
Phonebook contacts are gathered to augment your credit profile and facilitate references in loan applications or app invitations to friends.
Geo-location information is collected when the App is in the foreground; efforts are made to cease collection when in the background.
2.3 Information collected from third parties:
We work with third parties (credit bureaus, banks, mobile network providers, etc.) to provide our Services, and we may receive information about you from them. This is collected for specific purposes in line with this Privacy Policy and Applicable Law.
2.4 Information about third parties you provide to us:
You may provide Personal Information about third-party individuals, requiring their consent, as explained in Section 12 “Acknowledgment and Consent” below.
For further details, please refer to our Acknowledgment and Consent section (Section 12).
19. THE USE OF PERSONAL INFORMATION WHICH WE HAVE COLLECTED
We may use the Personal Information collected for the following purposes, and for other purposes permitted by Applicable Law:
a. Specific Purposes:
20. User Registration and Account Management:
- To identify and register you as a user, and administer, manage, or verify your Account and credit conditions.
- To facilitate necessary checks before registering you as a user.
21. Loan Disbursement and Payment Collection:
- To disburse loans and collect payments for your use of the Service.
22. Credit Models and Scoring:
- To build credit models and perform credit scoring.
23. Legal Compliance:
- To comply with Applicable Law, regulations, and rules, including "know-your-customer" and anti-money laundering requirements.
24. Communication:
- To communicate with you and send information related to the App.
- To notify you of updates, changes to the Service, and other relevant information.
25. Enquiries and Feedback:
- To process and respond to enquiries and feedback received from you.
26. App Development and Personalization:
- To maintain, develop, test, enhance, and personalize the App to meet your needs and preferences.
27. Contact Methods:
- To contact you by telephone using auto-dialed or pre-recorded message calls or text messages (SMS) as authorized.
28. User Activities and Analytics:
- To collect and analyze user activities and demographic data, including trends and usage of the Service available on the App.
29. Direct Marketing:
- To send direct marketing communications and information on special offers or promotions.
b. General Purposes:
30. Business Processes and Functions:
- To undertake associated business processes and functions.
31. App Monitoring and Administration:
- To monitor App usage and administer, support, and improve performance efficiency, user experience, and functions.
32. Technical Support:
- To provide assistance and resolve technical difficulties or operational problems with the App.
33. Analytics and Product Development:
- To generate statistical information and anonymous analytics data for testing, research, analysis, and product development.
34. Security and Investigation:
- To prevent, detect, and investigate prohibited, illegal, unauthorized, or fraudulent activities.
35. Business Transactions:
- To facilitate business asset transactions, including mergers, acquisitions, or asset sales involving us and/or our Affiliates.
36. Legal Compliance and Audit:
- To enable compliance with obligations under any Applicable Law, including responding to regulatory inquiries, investigations, or directives, and conducting audit checks, due diligence, and investigations.
37. SHARING OF PERSONAL INFORMATION WHICH WE COLLECT
a. Disclosure or Sharing with Affiliates and Other Parties:
38. Applicable Law and Legal Proceedings:
- Where required or authorized by Applicable Law, including responding to regulatory inquiries, investigations, or directives.
- In legal proceedings between you and us or involving other parties connected to the Service.
39. Business Transactions:
- During negotiations or in connection with any merger, sale of company assets, consolidation, restructuring, financing, or acquisition of all or part of our business.
40. Engagement with Third Parties:
- Sharing with third parties (Credit Bureaus, Banks, Mobile Network Providers, collection agencies, agents, vendors, suppliers, contractors, partners) for their engaged purposes or our collaboration, including marketing, research, analysis, and product development.
41. Affiliate Collaboration:
- Sharing with Affiliates for the purpose of helping provide the App, operating our business, or conducting data processing on our behalf.
42. Publication of Statistics:
- Publishing aggregated and anonymous statistics related to App and Service usage.
43. Good Faith Belief:
- When in good faith we believe disclosure is necessary to comply with Applicable Law, prevent physical harm or financial loss, report suspected illegal activity, or investigate violations of our Terms of Use.
b. Anonymization of Information:
- Where it is not necessary for disclosed or shared Personal Information to be associated with you, reasonable endeavors will be made to remove means by which the information can be linked to you.
c. Consent for Disclosure or Sharing:
- Other than as outlined in this Privacy Policy, disclosure or sharing of Personal Information will occur only if advance notice is provided, and your consent is obtained.
44. CROSS-BORDER TRANSFERS OF PERSONAL INFORMATION
Your Personal Information may be transferred, stored, used, and processed in a jurisdiction other than your home nation or the country, state, and city where you use our services ("Alternate Country"). This may include transfers to companies within the SenteYo group located outside your home nation or Alternate Country, and to servers or service providers outside your home nation or Alternate Country.
In such cases, we ensure that the Personal Information remains subject to a level of protection comparable to that required under Tanzania laws and in accordance with our commitments outlined in this Privacy Policy. By using our services, you understand and consent to the transfer of your Personal Information outside your home nation or Alternate Country as described herein.
45. RETENTION OF PERSONAL INFORMATION
Your Personal Information will be retained only for as long as necessary to fulfill the purpose for which it was collected or as required/authorized by Applicable Law. We will cease to retain Personal Information, or anonymize it, when it is reasonable to assume that the purpose for collection is no longer served, and retention is no longer necessary for legal or business purposes.
46. ACCESS AND UPDATE/CORRECTION OF PERSONAL INFORMATION
a. You may request access to and/or correction of your Personal Information by contacting us at the provided details. Subject to Applicable Law, we reserve the right to charge an administrative fee for such requests.
b. We may refuse access to or correction of some or all of your Personal Information if permitted or required by Applicable Law. This includes situations where the information references other individuals or the request is deemed trivial, frivolous, or vexatious.
47. WHERE WE STORE YOUR PERSONAL INFORMATION
a. Personal Information collected may be stored, transferred, or processed by third-party service providers. We make reasonable efforts to ensure these providers maintain a level of protection comparable to our commitments.
b. Your Personal Information may be stored or processed outside your country by our personnel or third-party service providers, suppliers, contractors, or affiliates, in accordance with Applicable Law. In such cases, we ensure the information remains subject to a level of protection comparable to your country's laws and in line with our commitments in this Privacy Policy.
48. SECURITY OF YOUR PERSONAL INFORMATION
The confidentiality of your Personal Information is of utmost importance to us. We make all reasonable efforts to protect and secure your Personal Information against unauthorized access, collection, use, or disclosure, as well as unlawful processing, accidental loss, destruction, damage, or similar risks. While we strive to protect your Personal Information, it's important to note that the transmission of information over the Internet is not entirely secure. Despite our best efforts, we cannot guarantee the integrity and accuracy of any Personal Information transmitted over the Internet. There is a risk of interception, unauthorized access, disclosure, alteration, or destruction by third parties beyond our control. You are responsible for maintaining the confidentiality of your Account details, should not share your password, and must ensure the security of the Mobile Device you use.
49. CHANGES TO THIS PRIVACY POLICY
We reserve the right to review and amend this Privacy Policy at our sole discretion from time to time, ensuring consistency with our future developments or changes in legal or regulatory requirements. If amendments are made, we will notify you through a general notice on the App and/or Website or via email to your Account address. It is your responsibility to regularly review this Privacy Policy for the latest information on our data processing and protection practices. Your continued use of the App or Website, communication with us, or access and use of the Service following any amendments to this Privacy Policy will constitute your acceptance of the changes.
50. LANGUAGE
In the event of any inconsistency between the English version of this Privacy Policy and other language versions, the English version shall prevail.
51. ACKNOWLEDGEMENT AND CONSENT
a. By accepting the Privacy Policy, you acknowledge that you have read and understood it, accepting all of its terms. You agree and consent to the collection, use, disclosure, storage, transfer, or processing of your Personal Information in accordance with this Privacy Policy.
b. If you provide Personal Information about other individuals, you represent and warrant that you have obtained their consent for the collection, use, disclosure, and processing of their Personal Information by us.
c. You expressly authorize us to contact you and your emergency contact, who has agreed to it, to verify your information, especially when unable to reach you through other methods or when there are issues with your payment in connection with a loan.
d. You have the right to withdraw your consent to the collection, use, or disclosure of your Personal Information at any time by providing reasonable notice in writing. Withdrawal may affect your ability to use the App or certain services. Upon withdrawal, we will inform you of the likely consequences.
52. MARKETING AND PROMOTIONAL MATERIAL
a. We may send marketing and promotional communications via various channels. You can opt out at any time using the "unsubscribe" facility or by contacting us. Note that opting out won't affect non-promotional messages, such as loan disbursement or repayment receipts.
53. THIRD PARTY WEBSITES
a. The App and Website may contain links to third-party websites. We do not control or accept liability for these websites and their data practices. Please review the terms, conditions, and privacy policies of third-party websites.
b. Advertisements on our App or Website may lead to the advertiser's website, where information collected is subject to the advertiser's privacy policy.
54. LIMITATION OF LIABILITY
We are not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from:
a. Your use of or reliance on the App or your inability to access or use it.
b. Any transaction or relationship between you and any other third party, even if we have been advised of the possibility of such damages.
We are not liable for delays or failures in performance resulting from causes beyond our reasonable control.
55. HOW TO CONTACT US
If you have questions about this Privacy Policy or wish to access or correct your Personal Information, please contact our Data Protection Officer at privacy-tz@senteyo.com.